nathanmcdonald.net

Co-founder of We Are Social. Interested in strategy, creativity, innovation, technology, marketing and business. Love travel, food and drink, photography, snowboarding, and most of all friends and family.

Arianna Huffington: Social Media Good For Journalism /via @Forbes

“There is also something that’s lacking in traditional media that we can get more from social media, and that is the capacity to tell a story,” Huffington said during the second day of the InfoTrends technology event happening in São Paulo last week. “We are too concerned with data in traditional media and I think it is much more difficult to get people’s attention that way than it is with stories,” she said, citing the Huffington Post as an example. “We don’t just give our readers information. We also provide them with a platform where they can share their points of view and interests,” she added.

Why Customer Service in Social is not Fair (via Conversation Agent)

Depending on the organization's karma, not being there may not be an option anymore. However, being more responsive than through normal channels, "DM me your account and we'll take care of things", sets a bad precedent.